Returns - Policy & Process
- Returns/Order/Subscription cancellation can be placed by sending a message through contact form, or via email to Email: qaayenatofficial@gmail.com
- In the message, please include order number, product name, product size and the reason for raising a return for the item.
- All Returns/Orders that are food products or are custom made can not be cancelled or returned.
- Orders for which packaging is damaged, or seal broken should not be accepted. Any such consignment, if accepted, cannot be returned. (In case of physical products)
- Items will be considered for return only if product/price tag is intact, and the product has not been used/washed/damaged. (In case of physical products)
- The item to be returned should be packed properly and handed over to the courier person.(In case of physical products)
- All items returned go through a quality check by our quality team. The acceptance of the returned item will be informed to you via an email within 1 business day from receiving the return consignment.(In case of physical products)
Returns - Refund Process
- For COD Orders, refunds will be processed in the banking details provided by you while raising the return request. (In case of physical products)
- For Prepaid Orders, refunds will be processed as bank refunds. The refund is initiated within 3 business days of receiving the return parcel. Post initiation, amount credit to the customer’s account might take up to 10 business days.
- Store Credits and Bank refunds information will be shared with you over email
Cancellations – Policy and Process
- Cancellation requests are accepted before the product is shipped but not for food products or bakery products.
- Cancellation requests can be placed by sending a message through contact form, or via email to: qaayenatofficialgmail.com
- For prepaid orders cancellation, refund is processed via bank transfer
